Service Policy
Service Policy
Welcome to Andro Media.
At Andro Media, we are committed to providing high-quality digital marketing and creative solutions that help businesses grow and achieve measurable results. This Service Policy outlines the terms, procedures, responsibilities, and expectations related to the services we provide.
By purchasing or using any of our services, you acknowledge that you have read, understood, and agreed to this Service Policy.
1. Our Services
Andro Media provides a wide range of digital marketing and creative services, including but not limited to:
- Search Engine Optimization (SEO)
- Social Media Marketing (SMM)
- Social Media Management
- Google Ads Management
- Meta (Facebook & Instagram) Advertising
- Website Design & Development
- E-commerce Website Development
- Graphic Design
- Logo Design & Brand Identity
- Content Writing & Content Marketing
- Video Editing & Motion Graphics
- Email Marketing
- Marketing Strategy & Consultation
- Website Maintenance & Support
- Conversion Rate Optimization (CRO)
- Landing Page Design
- Performance Marketing
- Custom Digital Solutions
Additional services may be offered based on client requirements and project scope.
2. Service Agreement
Every project begins with a discussion of the client's requirements, followed by a proposal, quotation, or service agreement.
The agreement may include:
- Scope of Work
- Project Timeline
- Deliverables
- Pricing
- Payment Terms
- Revision Limits
- Special Conditions
Only the services specifically mentioned in the approved proposal or agreement are included in the project.
3. Project Process
To ensure quality and efficiency, our projects generally follow the process below:
Step 1 – Consultation
We discuss your business goals, target audience, and project requirements.
Step 2 – Proposal & Quotation
A detailed proposal outlining the project scope, timeline, pricing, and deliverables is provided.
Step 3 – Project Confirmation
The project begins after approval of the proposal and receipt of the required advance payment.
Step 4 – Planning & Strategy
Our team conducts research, competitor analysis, and develops a customized strategy for your business.
Step 5 – Execution
The approved work is designed, developed, optimized, or managed according to the agreed project scope.
Step 6 – Review & Feedback
Clients are invited to review the completed work and provide feedback within the agreed revision period.
Step 7 – Final Delivery
Upon completion and full payment, final deliverables are handed over or ongoing campaign management continues as agreed.
4. Client Responsibilities
To ensure the successful completion of a project, clients are expected to:
- Provide accurate project requirements.
- Submit logos, images, brand assets, and content on time.
- Provide access to websites, hosting, advertising accounts, or social media platforms when required.
- Review submitted work promptly.
- Respond to communication within a reasonable timeframe.
- Ensure that all materials provided are legally owned or properly licensed.
- Obtain any necessary approvals from third parties before project commencement.
Failure to provide required information or approvals may result in project delays.
5. Project Timeline
Estimated delivery timelines are communicated before the project begins.
Delivery times may vary depending on:
- Project complexity
- Client response time
- Availability of required resources
- Revision requests
- Third-party platform delays
- Technical issues beyond our control
While we strive to meet agreed deadlines, exact completion dates cannot always be guaranteed.
6. Revisions
Most design and development projects include a limited number of revisions, as specified in the project agreement.
Revisions are intended for reasonable modifications within the original scope of work.
Additional revisions, major design changes, or requests beyond the agreed project scope may result in:
- Additional charges
- Revised delivery timelines
- A new project quotation
7. Marketing Performance
Digital marketing is influenced by many external factors.
Although Andro Media follows ethical marketing practices and industry best standards, we do not guarantee:
- First-page Google rankings
- Guaranteed leads
- Guaranteed sales
- Guaranteed revenue
- Guaranteed Return on Investment (ROI)
- Viral social media growth
- Advertisement approval
- Specific conversion rates
Marketing results depend on factors such as:
- Competition
- Industry trends
- Budget
- Customer behavior
- Search engine algorithms
- Advertising platform policies
- Product or service quality
8. Client Communication
We maintain regular communication with our clients throughout the project.
Communication may take place through:
- Phone
- Google Meet
- Zoom
- Microsoft Teams
- Other mutually agreed communication platforms
Clients are encouraged to respond promptly to avoid unnecessary project delays.
9. Third-Party Services
Some of our services rely on third-party platforms, including:
- Meta (Facebook & Instagram)
- TikTok
- YouTube
- WordPress
- Shopify
- WooCommerce
- Hosting Providers
- Payment Gateways
- Email Marketing Platforms
Andro Media is not responsible for:
- Platform outages
- Policy changes
- Algorithm updates
- Account suspensions
- Service interruptions
- Security incidents on third-party platforms
Clients remain responsible for complying with the terms and conditions of these third-party providers.
10. Intellectual Property
Unless otherwise agreed in writing:
- Clients retain ownership of materials they provide.
- Final project deliverables become the property of the client only after full payment has been received.
- Andro Media retains ownership of its proprietary processes, templates, frameworks, tools, methodologies, and internal resources.
We reserve the right to display completed work in our portfolio, website, and promotional materials unless a separate confidentiality agreement prohibits such use.
11. Confidentiality
Andro Media respects the confidentiality of all client information.
We will not disclose confidential business information, account credentials, marketing strategies, financial information, or internal documents without the client's consent unless required by law.
Clients are also expected to maintain the confidentiality of proprietary information shared by Andro Media.
12. Suspension or Termination of Services
We reserve the right to suspend or terminate services if:
- Payments remain overdue.
- The client provides false or misleading information.
- The client engages in abusive or inappropriate behavior.
- The requested work violates applicable laws or platform policies.
- The client breaches the agreed terms of service.
Any work completed before termination remains payable.
13. Limitation of Liability
To the fullest extent permitted by law, Andro Media shall not be liable for:
- Loss of business
- Loss of profits
- Loss of revenue
- Loss of data
- Marketing performance beyond our control
- Delays caused by third-party platforms
- Indirect or consequential damages arising from the use of our services
Our total liability shall not exceed the amount paid by the client for the specific service giving rise to the claim.
14. Policy Updates
Andro Media reserves the right to modify or update this Service Policy at any time.
Changes become effective immediately upon publication on our website. Clients are encouraged to review this policy periodically.
15. Contact Information
If you have any questions regarding this Service Policy or our services, please contact us.
Andro Media
Email: andromediaofficial1@gmail.com
Phone: +92 337-6733332
Website: https://andromediaofficial.com
16. Acceptance of This Policy
By accessing our website or purchasing any services from Andro Media, you acknowledge that you have read, understood, and agreed to this Service Policy.