Refund Policy

Refund Policy

At Andro Media, we are committed to delivering high-quality digital marketing and creative services with professionalism, transparency, and integrity. We value the trust our clients place in us and strive to ensure complete satisfaction throughout every project.

Due to the nature of digital services, which involve time, expertise, strategy, and resources, refunds are subject to the terms outlined in this Refund Policy.

By purchasing any service from Andro Media, you acknowledge that you have read, understood, and agreed to this Refund Policy.

1. General Refund Policy

Most of the services offered by Andro Media are customized and tailored specifically to each client's business needs. Because our work begins immediately after project confirmation and often includes research, planning, design, development, and strategy, refunds are limited.

Refund requests are reviewed on a case-by-case basis and are subject to the conditions outlined below.

2. Non-Refundable Services

The following services are generally non-refundable once work has commenced:

  • Search Engine Optimization (SEO)
  • Social Media Marketing (SMM)
  • Google Ads Management
  • Meta (Facebook & Instagram) Ads Management
  • Website Design & Development
  • Graphic Design
  • Logo Design
  • Branding & Identity Design
  • Content Writing
  • Content Creation
  • Email Marketing
  • E-commerce Marketing
  • Marketing Consultation
  • Monthly Marketing Retainers
  • Website Maintenance
  • Any custom digital service

Since these services require significant time, expertise, and planning, payments made after work has started are typically non-refundable.

3. Advance Payments

An advance payment is required to reserve project resources and begin work.

Advance payments are generally non-refundable once:

  • Project planning has started.
  • Research has been completed.
  • Strategy has been developed.
  • Design or development work has begun.
  • Campaign setup has started.
  • Resources have been allocated to the project.

4. Eligible Refund Requests

A refund may be considered only under the following circumstances:

  • No work has been started on the project.
  • Duplicate payment was made by mistake.
  • The service cannot be delivered due to reasons solely attributable to Andro Media.
  • Both parties mutually agree to cancel the project before any substantial work has begun.

Approval of any refund remains solely at the discretion of Andro Media.

5. Services Already Delivered

No refunds will be issued for:

  • Completed projects
  • Approved designs
  • Delivered files
  • Completed website development
  • Published content
  • Live advertising campaigns
  • SEO work already performed
  • Consultation sessions
  • Marketing strategies already delivered

Once a service has been delivered or completed, it is considered fulfilled.

6. Client Delays

Clients are responsible for providing:

  • Required content
  • Images
  • Logos
  • Business information
  • Account access
  • Feedback
  • Approvals

If a project is delayed due to the client's failure to provide the necessary information or approvals, the project remains active, and payments already made are non-refundable.

7. Change of Mind

Refunds will not be issued if a client decides to cancel a project due to:

  • Change of business plans
  • Budget changes
  • Personal reasons
  • Preference changes
  • Switching to another service provider
  • Internal company decisions

These situations do not qualify for a refund after work has begun.

8. Marketing Performance

Digital marketing involves many factors that are beyond the control of Andro Media, including:

  • Search engine algorithm updates
  • Competition
  • Advertising platform policies
  • Audience behavior
  • Market trends
  • Budget limitations
  • Seasonal demand

For this reason, we do not guarantee:

  • First-page Google rankings
  • Guaranteed sales
  • Guaranteed leads
  • Guaranteed revenue
  • Guaranteed Return on Investment (ROI)
  • Viral social media growth
  • Ad approval by third-party platforms

As a result, refunds will not be issued based on dissatisfaction with marketing performance alone.

9. Third-Party Costs

Payments made to third-party providers are non-refundable, including but not limited to:

  • Google Ads spend
  • Meta Ads spend
  • Domain registrations
  • Web hosting services
  • Premium software licenses
  • Stock images
  • Premium fonts
  • Third-party plugins
  • Email marketing platforms

These charges are governed by the policies of the respective service providers.

10. Subscription & Monthly Services

For recurring services such as:

  • SEO Retainers
  • Social Media Management
  • PPC Campaign Management
  • Website Maintenance
  • Marketing Consultation

Clients may cancel future billing according to the agreed notice period. However:

  • Payments already made for the current billing period are non-refundable.
  • Services already delivered during the billing period remain payable.

11. Project Cancellation

If a client chooses to cancel an ongoing project:

  • Payment for completed work remains due.
  • Any completed deliverables will be provided only after outstanding payments are cleared.
  • Refunds will not be issued for work already performed.

12. Chargebacks

Clients agree to contact Andro Media first to resolve any payment disputes before initiating a chargeback through their bank or payment provider.

Fraudulent or unjustified chargebacks may result in:

  • Immediate suspension of services
  • Permanent termination of the client relationship
  • Legal recovery of unpaid fees and associated costs

13. Refund Processing

If a refund is approved:

  • It will be processed using the original payment method whenever possible.
  • Processing times may vary depending on the payment provider or financial institution.
  • Any transaction or processing fees charged by third-party payment providers may be deducted where permitted.

14. Exceptional Circumstances

In rare situations, Andro Media may approve a partial refund as a gesture of goodwill. Such decisions are made solely at our discretion and do not establish an obligation or precedent for future refund requests.

15. Changes to This Refund Policy

Andro Media reserves the right to modify or update this Refund Policy at any time without prior notice.

The latest version will always be available on our website and will become effective immediately upon publication.

16. Contact Information

If you have any questions regarding this Refund Policy or wish to request a refund, please contact us.

Andro Media

Email: andromediaofficial1@gmail.com

Phone: +92 337-6733332

Website: https://andromediaofficial.com