Cancellation Policy

Cancellation Policy

At Andro Media, we strive to build long-term relationships with our clients by delivering professional digital marketing services with transparency, reliability, and clear communication. This Cancellation Policy outlines the conditions under which a project or service may be cancelled by either the client or Andro Media.

By purchasing or using any of our services, you acknowledge that you have read, understood, and agreed to this Cancellation Policy.

1. Purpose of This Policy

This Cancellation Policy is designed to:

  • Ensure fairness for both clients and Andro Media.
  • Define the cancellation process for projects and recurring services.
  • Protect the time, effort, and resources invested in each project.
  • Clarify financial responsibilities after cancellation.

2. Client-Initiated Cancellation

Clients may request to cancel a project or service at any time by submitting a written cancellation request through email or another approved communication channel.

A cancellation request should include:

  • Client Name
  • Company Name (if applicable)
  • Project Name
  • Reason for Cancellation
  • Date of Request

A project will not be considered cancelled until Andro Media confirms receipt of the request.

3. Cancellation Before Work Begins

If a cancellation request is received before any work has started, Andro Media may approve the cancellation.

However:

  • Administrative or consultation fees, if applicable, may be deducted.
  • Any non-refundable third-party costs already incurred will remain payable.
  • Refund eligibility will be determined according to our Refund Policy.

4. Cancellation After Work Has Started

Once work has commenced, cancellation requests may still be accepted; however:

  • Payment for all work completed up to the cancellation date remains due.
  • Advance payments are generally non-refundable.
  • Any completed deliverables may be withheld until outstanding payments have been settled.
  • The project will be closed upon confirmation of all financial obligations.

5. Monthly & Recurring Services

For recurring services such as:

  • Search Engine Optimization (SEO)
  • Social Media Management
  • Google Ads Management
  • Meta Ads Management
  • Website Maintenance
  • Monthly Marketing Retainers
  • Content Marketing

Clients may cancel future services by providing written notice before the start of the next billing cycle or as specified in their service agreement.

Payments already made for the current billing period are non-refundable, and services will continue until the end of that billing period unless otherwise agreed.

6. Delayed or Inactive Projects

If a client fails to provide required content, approvals, account access, or communication for an extended period, the project may be placed on hold.

If inactivity continues for 30 to 90 days (or the period specified in the project agreement), Andro Media reserves the right to:

  • Suspend work on the project.
  • Close the project without further obligation.
  • Require additional fees to resume the project due to reallocation of resources.

Any payments made before the project became inactive remain non-refundable.

7. Cancellation by Andro Media

Andro Media reserves the right to suspend or terminate a project or service under circumstances including, but not limited to:

  • Failure to make payments on time.
  • Repeated violation of agreed project terms.
  • Abusive, threatening, or inappropriate behavior.
  • Requests for illegal, unethical, or misleading marketing practices.
  • Misrepresentation or submission of false information.
  • Failure to provide necessary project materials despite repeated requests.
  • Any activity that may damage Andro Media's reputation or violate applicable laws.

In such cases, clients remain responsible for payment for all work completed before termination.

8. Third-Party Costs

Cancellation does not apply to costs already paid to third-party service providers, including but not limited to:

  • Google Ads spend
  • Meta Ads spend
  • Domain registrations
  • Web hosting services
  • Premium themes or plugins
  • Software subscriptions
  • Stock images
  • Premium fonts
  • Other third-party tools or licenses

These expenses are governed by the policies of the respective providers and are generally non-refundable.

9. Completed Work

If a project has reached completion or final delivery, it cannot be cancelled.

Completed work includes, but is not limited to:

  • Delivered website projects
  • Approved graphic designs
  • Published advertising campaigns
  • Completed SEO work
  • Final branding packages
  • Completed content writing
  • Strategy documents
  • Consultation sessions

Once delivered, these services are considered fulfilled.

10. Client Responsibilities During Cancellation

Upon cancellation, the client agrees to:

  • Pay all outstanding invoices for completed work.
  • Return any confidential information belonging to Andro Media, if applicable.
  • Cooperate in the orderly closure or transfer of the project.
  • Provide any necessary instructions regarding final deliverables, where applicable.

11. Project Reactivation

If a client wishes to resume a cancelled or inactive project:

  • Reactivation is subject to Andro Media's availability.
  • New timelines may apply.
  • Updated pricing may be required based on the remaining scope of work.
  • Additional setup or onboarding fees may apply.

12. Force Majeure

Neither party shall be held responsible for delays or cancellations resulting from events beyond reasonable control, including but not limited to:

  • Natural disasters
  • Government actions
  • Internet outages
  • Cybersecurity incidents
  • Pandemics
  • War or civil unrest
  • Power failures
  • Labor disputes

In such situations, both parties will work together in good faith to determine an appropriate course of action.

13. Relationship with Other Policies

This Cancellation Policy should be read together with our:

  • Privacy Policy
  • Terms & Conditions
  • Refund Policy
  • Service Policy
  • Disclaimer
  • Cookie Policy

If there is any conflict between this policy and a signed service agreement, the signed agreement will take precedence.

14. Changes to This Cancellation Policy

Andro Media reserves the right to modify or update this Cancellation Policy at any time.

The revised version will become effective immediately upon publication on our website. Clients are encouraged to review this policy periodically to stay informed of any changes.

15. Contact Information

If you have any questions regarding this Cancellation Policy or wish to submit a cancellation request, please contact us.

Andro Media

Email: andromediaofficial1@gmail.com

Phone: +92 337-6733332

Website: https://andromediaofficial.com

16. Acceptance of This Policy

By using the website or purchasing any service from Andro Media, you acknowledge that you have read, understood, and agreed to this Cancellation Policy